Digital Transformation
Design digital services around how people in Sudan actually access information, payments and support.
What we help clients do.
Digital Strategy
Prioritize digital investments around service needs and delivery capacity.
Business Analysis
Translate user and operational needs into clear requirements.
Digital Service Design
Make services easier to discover, complete and support.
Customer Journey Design
Understand the steps and barriers customers face across channels.
Process Digitization
Simplify the process before moving it into a digital channel.
Product Management
Set a product direction, delivery scope and measures of value.
Systems Integration Advisory
Plan the connections needed between existing systems and partners.
Transformation Roadmaps
Sequence changes so teams can deliver and learn incrementally.
What you receive.
Deliverables are agreed at the start of each engagement and tailored to your objectives, available information and selected scope.
Digital maturity assessment
An assessment of current services, processes, systems and readiness for change.
Requirements documentation
Business and functional requirements, user journeys and acceptance criteria for the agreed solution.
Service design outputs
Process flows, customer journey maps and service or product design specifications.
Transformation roadmap
Prioritized initiatives, dependencies and delivery phases, with success measures and validation plans.
How progress can be measured.
These are illustrative indicators. Final KPIs are agreed for each engagement based on objectives, a baseline and available data.
Task completion
Share of users completing priority service journeys successfully.
Service adoption
Active use and repeat use of the agreed digital service.
Service performance
Processing time, availability or completion rate, as relevant to the service.